Trans-Fast Remittance LLC Money Transfers Complaint

Trans-Fast Remittance LLC Money transfers department,

International money transfer Other transaction issues Georgia

On - - 2016, I had transferred $2200.00 to my bank account in - using transfast money transfer facility ( - ) value+ option, and the estimated date of delivery of funds as per the receipt was -. On -, when I checked the status of the transaction in TRANSFAST website, the transaction was marked as completed. Since the transaction was completed, I did not bother to check my bank account ( in - ) then. On -, when I checked my bank account ( in - ) to make a transaction, that 's when I realized that the funds were not transferred by TRANSFAST, even though their website still continued to mark the transfer as completed. I immediately called up the customer care for transfast to file a complaint about this issue, and they informed me that, the account was credited on - ( though their website said it was delivered on - ), and if I did not receive the money, I will have to send an email to their customer care with a screenshot of the bank account ( in - ). Finally I sent them a screenshot of the bank account ( in - ), and


account in 5-7 business days. Each of their statement indicates there is fraud going on and complete lack of transparency. I tried reaching out to the customer service for answers to the following questions, but I am not getting appropriate answers in-spite of repeated emails - 1 ) What was the reason indicated for rejection by recipient bank, and the date of rejection? I have spoken to the recipient bank ( as it was my own account ) and they indicated that they would reject a transaction only when a parameter like the account no or - - ( similar to routing # in US ) was wrong. I believe transfast 's partners in - have used incorrect information to make the transfer, because I have been transferring money to the same account for the last - yrs, and there has been never an issue. 2 ) If the transaction was rejected, how was the transaction marked as completed on transfast website? If I had not come back and raised this issue, it would have been still marked as completed and this is fraud. 3 ) If the transaction was rejected, why was it not communicated to me and why the money was not credited back to my account immediately or within a reasonable amount of time ( 5-7 business days as indicated in agreement ), but instead transfast retained my funds until I filed a complaint? Also transfast is giving inconsistent/false statements - website says transaction delivered on -, customer care says transaction was delivered on -, and now - partner ( for transfast ) says transaction was rejected by recipient bank. Which of them is true?