Bank of America Credit Card Complaint

Bank of America Credit card department,

Customer service / Customer relations California

I have tried unsuccessfully with Bank Of America ( BA ) to resolve this issue. I must have been online in my BA account ( I have BA checking and a credit card ) on -/-/2016. I was paying bills. I noticed that my BA credit card showed my minimum payment due for -/-/2016. I went ahead and set up a transfer from my checking account of more than enough to cover the minimum payment. MY BA checking account shows that money coming out on -/-/-. My BA credit card statement shows that money being credited on -/-/-. I was paying bills on the night of -/-/-. I noticed my BA credit card was still showing the minimum payment due on -/-/-. I called the number on my credit card and talked to a reprehensive at BA. She told me that she saw what happened and did not


I was on my PC paying bills again on -/-/- and decided to pay an additional payment, because I had charged more than I wanted to so far that month. When I got back on after -/-/-, around -/-/-, my BA account showed my account as past due. BA credit card is saying since I set up the transaction on -/-/-, It was applied to my previous statement! How can that be when it shows coming out and going in on -/-/-? BA has a - system. I have called BA, sent a letter to BA credit card dept. and went into the local branch. All I get out of BA is tough luck that is our system and it ca n't be fixed. They will supposedly waive the late fee, but I have no idea how this will affect my credit. They want me to pay an additional payment. Is this any way to run a major bank?