Wells Fargo & Company Credit card department,
On more than a half dozen occasions, Wells Fargo has charged me late fees for payments made on time. My payment is due on the - of each month. This past month, my bill was in the amount of $250.00 and was due on -/-/2016. Wells Fargo mails the monthly invoices sometime between the - and the - of the month. For the bill due -/-/2016, they mailed the invoice on -/-/2016. I paid my bill by automatic payment on -/-/2016. Because it arrived before they mailed the invoice, they did not credit it to the -/-/2016 and charged me a late fee. Essentially, they have created a variable period within each billing cycle where I can not make a payment. In this past month 's case, any payment made between -/-/2016 ( the day the -/-/- invoice was due, and was paid in full ) and -/-/2016 ( the day after they mailed the invoice ) would float in the ether and not be credited towards the invoice due for that billing period. This has happened over and over and over. I have filed several - complaints and each time Wells Fargo reverses the payment. It requires constant vigilance. I can not believe other consumers are not being hit with these fees too.
Wells Fargo & Company customer in Indiana
Sep 21, 2016
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with monetary relief
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