Bank of America Credit Card Complaint

Bank of America Credit card department,

Closing/Cancelling account Illinois

I have been trying to cancel a - credit card from Bank of America, and request annual fee refund. When I initially called, Bank of America associate ensured me that my card will be cancelled, and the recently charged annual fee will be refunded. The card appears to be cancelled, however the balance for the annual fee still appears in my statement. I have attempted to call twice already, and both times the wait time exceeded 40 minutes. I tried to submit the request online, but received a message that these types of requests have to be taken care over the phone. I am calling again today, still on hold.