AmeriCollect Debt Collection Complaint

AmeriCollect Debt collection department,

Medical Cont'd attempts collect debt not owed Debt was paid Wisconsin

My real complaint is regarding communication but no correct option to check as there was NO communication at all from either - - or Americollect. The only way I found out about the debt collection was an email from my credit monitor once I was already in collection. I participate in a - - program that posts statements online and allows - to communicate directly with me without mail or phone but - provided no communication. Although - received - payments since -, 2016, - was the last statement posted online so I could not see payments applied and - accepted payments after they put me in collections. There is no debt and payment to Americollect would constitute duplicate payment. I have repeatedly requested a document from - showing all payments, at what point I went into collections, and why I was put in collections. Still waiting ; not provided and they could have posted this immediately online if they had been willing to.