Amex Credit Card Complaint

Amex Credit card department,

Payoff process Missouri

our - cards were cancelled. The account was turned over to - international to set up a payment plan. We were told by - that if our payments with - were paid on time that our payments would not be counted as misses or late. our credit report indicates that we have 18 missed payments. We have made ALL of our payments with - in a timely manner.