Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Billing disputes Louisiana

Initially in -/-/- I obtained a credit card from Barclays Bank of Delaware. I also acquired the - credit protection plan that was offered through the credit card company called " Account Protector '' In - -, I got injured and I have not been to work since I got injured. I filed a claim with - - and they began to pay my monthly statement. Sometime in - -, I received a call from - and was asked by an agent if I knew of how long I would be considered - to work. I then advised the agent, that my doctor was not allowing me to return to work and that I would be considered totally -. I was then informed by the agent that my case would be paid in full and there was no need for me to submit any additional forms. However, in - upon reviewing my credit report, I learned that the account that Account Protector was suppose to pay in full with Barclay Credit Card had not be paid at all, in fact the account listed on my credit report that the company could no longer locate me, that $1900.00 was being written off, and $550.00 was past due. However, it was again to my understanding that the insurance company was to pay the account in full. My - Account number is : -, - c/o Benefit Activation Department, - - -, -, FL -. I have called customer service on several occasions to speak about correcting the account and so the credit card company can get paid by the insurance company as it was suppose to do, but for some reason we keep getting disconnected every time they ask me for the account information.