Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Checking account Using a debit or ATM card Texas

I contacted Wells Fargo Customer Service on -/-/16 via phone from - PST notifying them of a charge that was going to be making, a purchase with my debit card for $4000.00 USD from a hospital in - - , because I needed immediate medical treatment or -. I was - with a life threatening issue and was seeking medical attention to save my life. Wells Fargo told me on the phone they would not allow the purchase even though I had sufficient funds in my account and a balance of about $5500.00. Wells Fargo refused to allow this purchase while I was literally begging them with my life to let the purchase go through. Literally, I am in the hospital waiting room - and Wells Fargo would not let me access to my money. I explained all of this and the Wells Fargo Customer Service rep hung up on me and refused to let me access my money. I had thee hospital run the card anyways in desperation but it was declined. In - - hospitals do not just treat you, they require payment up front, it is not like in -. I had to get into a taxi


I was using my account for small purchases regularly. What Wells Fargo did is beyond unacceptable. It was extraordinary that when a customer is on the phone, fully verified, with available funds, explaining the urgent and life threatening need to access to their money, and to be refused and hung up on. Wells Fargo should be put out of business for treating its customers this way. It is despicable. It is wrong. - I could have died. To put a - person through this ordeal should be criminally punishable. There was no excuse for the negligent handing of my phone call and - on my life by Wells Fargo that day by refusing me to access my money to pay for my healthcare needs.