Bank of America Credit Card Complaint

Bank of America Credit card department,

Massachusetts

On -/-/16 I made a single $200.00 online payment to my Bank of America Visa card. On -/-/16 a $200.00 payment was withdrawn from my - - Savings Bank checking account and credited to my Bank of America Visa account. This first payment did show up on my Bank of America Visa account. Then on -/-/16 a second $200.00 was withdrawn from my - - - Bank checking account and credited to Bank of America Visa. This second payment ( which was unauthorized ) did not show up on my Bank of America Visa statement, and they claim to have no clue about it.


Bank of America ( on -/-/16 ) that they never received the money and told me repeatedly that the problem had to be with my bank and that they should deal with it ( even after I told them that - - - Bank confirmed that Bank of America received the $200.00 ). They did, however, say they would look into the matter when I phoned them and that they would call me back within 24 hours. I still have n't heard from them. I may live on - 's - but I only make $300.00 a week and this missing money has resulted in my not being able to pay some of my bills. It seems as though it has disappeared into no where and it was essentially inadvertently " stolen '' by Bank of America due to a problem with their e-payment system. I am upset by the fact that there seems to be no actual paper trail and Bank of America is not willing to take any sort of responsibility for what happened. The only thing I would like to add is that after all this I was contacted by - - by mail regarding a security breach at their company. I received the letter late on Thursday -/-/16 and called them that day. They said that my credit card information my have gotten out and that I should have my credit card number changed. I phoned Bank of America ( their - is my only active CC ) and requested to have my number changed. I told the customer service person at that call as well ( the second call to them that day ) about what happened regarding my missing $200.00 and he said he would also make a written complaint for me. I 'm not sure that the incidents are connected, however I think you should be aware of this and also know that the CC # I have provided as a reference is the cancelled card # ( I wo n't receive a new card and number until later this week ). Thank you.