Bank of America Credit Card Complaint

Bank of America Credit card department,

Convenience checks Illinois

My wife and I have a joint credit account with Bank of America. On the -/-/2016, taking advantage of a mailed offer from Bank of America, we endorsed and deposited an access check in a checking account at our local bank. Several days later on - I wrote and mailed - checks drawn on this account. At that time my bank listed the funds from the access check as available. On - - my bank informed me that the access check had been returned NSF. I called Bank of America on - - and talked to -. She asked me for my bank account and routing numbers and assured me that the funds would be deposited in my account the next day. The next day, - -, after no funds were deposited in my account I again called bank of America. I was told by - that the money would be in my account the next day. Once again this did not happen. By this time I am beginning to pile u NSF charges at my bank. On - - I was able to speak to a supervisor at Bank of America, - -. - put me on the line with - -. Both of them stated that they had determined that their bank had made an error and they assured me that any costs I incurred at my bank would be covered by them. - told me she would call me back. One week later I left voice messages for - 3 times and emailed her once. She finally called me after several more days and advised me that my bank would have to file a protest. Can you help me? I am out $360.00 and Bank of America is stonewalling me, hoping I give up I suppose. Contact info at Bank of America ; - - ( - ) - --