GLA Collection Company, Inc. Debt Collection Complaint

Other (i.e. phone, health club, etc.) Disclosure verification of debt right to dispute notice not received

GLA Collection Company, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Disclosure verification of debt Right to dispute notice not received New York

On -/-/16 I received a phone call stating that I owed $1800.00 to GLA collections regarding a debt from - -. - the representative stated that many letters had been sent to my home address. No letters were ever received. He said he would send out a new -. A week later I received the letter stating the debt, there is no remedy to dispute the debt on the letter nor any policies of GLA collection services for the state of New York on either the front or back page of the letter. I wrote to the address listed on the letter and sent it to them certified mail disputing the debt as it is not accurate. On - - I received the mail certification returned to me stating " return to sender undeliverable ''. On -/-/16 I called - at GLA collection services and asked if they had received my letter and they said they had although I have proof from the USPS it was n't delivered. He then stated that an associate in charge of sending out the itemized debt was sick and thats why I had not received the itemized debt statement. I told them that I do not trust any letters that they sent because like the original collection notice they claim was sent several times, the itemized letter was not sent. I also stated how unprofessional it is to tell someone who is disputing the debt that because an employee is sick is the reason why the letter was n't sent. He assured me that the letter was going out -/-/16, today is -/-/16 and still no itemized letter has been received. I also asked him that until we could resolve the debt and amounts, GLA should remove the item from the credit reports, he stated that was not possible. He said just pay the debt and we can remove it.

GLA Collection Company, Inc. customer in New York
Aug 17, 2016

* Source: CFPB Complaint Database

GLA Collection Company, Inc. response to complaint:
Closed with explanation

Consumer disputes how GLA Collection Company, Inc. handled their complaint

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