Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

California

Unauthorized account, mishandling of dispute, poor customer service. My - blue - - account was sold ( " converted '' ) to Barclaycard on - -, 2016. My - - - - account was cancelled and my outstanding balance was transferred to Barclaycard without my consent. My Barclaycard arrived in the mail and I learned that I needed to pay my outstanding - - balance to Barclaycard. However I had no access to - - on line account information or customer service after the conversion and Barclaycard did not yet have the information about transaction on my - - Account. So I paid my - - balance to Barclaycard, but also requested that Barclaycard send me statements regarding my - - transactions.


But when I contacted - - I was advised that I needed to contact Barclaycard for any customer service or dispute. - -, 2016 I called Barclaycard on and initiated a dispute regarding the unauthorized charge. I did not receive any case number or letter documenting the dispute, nor were the funds put back on my card. I heard nothing at all. I contacted Barclaycard again regarding this matter on the following dates : - -, 2016 Status check- case pending, no information - - Status check-case pending, no information - - Status check- was told they would send the dispute to the " back '' for escalation so I could get an answer. - -, 2016 Spoke with two agents about the dispute : - : Said dispute had not been handled correctly but it was probably because of the conversion. Requested higher escalation to Client Relations and said I should get a call or a letter sometime within a couple of weeks. However she could not provide me with any documentation of the dispute or case number. - Dispute supervisor ( Reference number - ) Explained that - - was responsible for handling the dispute since the charges went through before the conversion. So that is why Barclaycard was not handling the dispute in the usual way. That is why I did n't get any letter or documentation that the dispute had been opened. The dispute had been sent to - - but nothing had been received from them and that - - was not being compliant with the agreement.