MOHELA Student Loan Complaint

MOHELA Student loan department,

Non-federal student loan Can't repay my loan Can't get flexible payment options Illinois

Mohela reported to the three credit bureaus in - 2016, but my - - rejected that payment as an error. This is the first 30 day credit mark that I have with them. It is not my fault that my bank rejected the payment because the money was there. I advised my bank that I need a letter showing proof they received my deposits but its not credited to the account. My mom is the cosigner on this account and I do not think I should be punished for what my bank did. This is affecting my credit and my mom 's credit as well. I have a good payment history with Mohela therefore I am willing to do auto payments, but I need the credit mark removed. I did not know they were rejecting payments until I received Mohela 's emails. I have a pending complaint with - - as well to get this resolved.