Bank of America Credit Card Complaint

Bank of America Credit card department,

Massachusetts

Bank of America 's credit card processing organization processed a payment from my Bank of America account to make a payment to my - - account on - -. Bank of America lost the payment. I initiated an investigation into the payment that Bank of America lost on - - and was assured, by Bank of America, they would resolve the issue and find the payment they themselves processed. Meanwhile, on - -, the credit card servicing business transitioned to a new provider. As of today, - -, according to - -, the Bank of America rep with whom I spoke, Bank of America : ( a ) refuses to take responsibility for the payment they lost ; and ( b ) refuses to investigate the payment they lost. Bank of America appears to be angry at losing the Fidelity card processing business and now refuses any responsibility for the payment they lost.