Union Bank Bank Account Or Service Complaint

Union Bank Bank account or service department,

(CD) Certificate of deposit Deposits and withdrawals California

We opened a cd with - - saving in - - - Calif. During the term of the cd Union bank bought - - - . Our 5 yr. cd matured and rolled into a new cd. -/-/2016 without receiving any notification from Union. When I discovered the cd rolled over I went to Union to cash it in. It was Monday. -/-/2016 I was upset about the penalty and the conversation with the teller was not having a beneficial effect. I ended up yelling and making a scene and abruptly left the bank with out cancelling the cd. Then on the following Wednesday, two days later, Union Bank called and said they were cancelling the cd and another account under my family name. I told them I was ok with them cancelling my cd figuring if they were cancelling it there would not be a cancellation penalty of $1400.00. but said I did not want the other account closed. The representative said he would have to ask the office if we could keep the other account open and would call me back. He called right back and said Union was requiring all my accounts be closed. They said they would be overnighting me a cashiers check for the cd. The next day when I looked at the cashiers check they had taken a $1400.00. penalty fee and claimed that they were closing the cd by my request. I did not cancel the cd, did not fill out any cancellation paper work and was planning on sitting on the cd till I figured out what I was going to do. Union did not call me on that Wednesday morning because of their desire to provide me with good customer care, not. They called because they wanted to cancel my accounts.