Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

New York

One of the main reasons I applied for the BarclayCard was their Extended Protection Program - a feature that doubles, up to one additional year, a manufacturer 's warranty on products purchased with their credit card. The first time I took advantage of this feature, -/-/-, I faithfully submitted all required documents, as well as additional ones BarclayCard 's agent requested. The manufacturer 's warranty ( an - Watch that the Genius Bar worker admitted had a manufacturer 's defect ) had expired two weeks prior to the watch partially disintegrating. BarclayCard denied the claim, and after I sent them a letter telling them to either pay the claim or close my account, they attempted to reimburse me by filing a false $370.00 dispute for the date of the original purchase ( -/-/- ). They filed this dispute without my knowledge or permission and damaged my reputation with -. ( I am an - with apps downloaded and sold in more than - countries. ) I think you will understand my concern for this false dispute by the fact that an executive from - - 's office called me yesterday to discuss the matter. I want BarclayCard to honor their committment under their " Extended Protection Program '' and reimburse me $210.00, the cost of having the - Watch repaired. I also insist that they write an apology letter to -, stating that they, not me, incorrectly issued the dispute for the original purchase of $370.00 on -/-/-.