Bank of America Credit Card Complaint

Bank of America Credit card department,

Customer service / Customer relations New York

To Whom It May Concern : I 'd like to register this complaint regarding my past - and initial phone calls to Bank of America Credit Card services. I recently opened a line of credit with them and have been wanting to do a balance transfer. - call was made 2 weeks ago, - calls have been placed this week, - two days ago during evening and - a few minutes ago, a Friday afternoon. I was told by an automated system message that the waiting time was between - to over 2 hours. Last time I was told the same and offered a callback. This lack of service must be in violation of the company/corporations minimal service threshold. As a - who helped push for the creation of the CFPB, I seek your help in having this issue addressed or filed.