TD Bank US Holding Company Credit card department,
The new balance information on this credit card statement is deceiving because it does not take in consideration the credits or payments made. So when I look at my bill it looks like I have to pay more than I owe the credit card company. All my other credit cards the new balance is calculated is like this : previous balance less payment & credits plus purchases = new balance. Also I have this bill in autopay, so the money is taking out of my account so the credit card is to be paid in full every month, but by adding the amounts on my credit card statement of -/-/- my new balance does n't match the amount of the payment taken by Nordstrom from my bank account, which is showing on -/-/- statement. It looks like Nordstrom did not take $9.00, and I do n't see this amount anywhere in the credits.
TD Bank US Holding Company customer in Ohio
Jul 05, 2016
* Source: CFPB Complaint Database
TD Bank US Holding Company response to complaint:
Closed with explanation
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