Amex Prepaid Card Complaint

Amex Prepaid card department,

Mobile wallet Unauthorized transactions/trans. issues California

In - -, I lost a loved one so I had friends and family send me money to help pay for the funeral. Every single person who has sent me funds, I have sent money back to them. During the first week of - I looked through my statements to see if I have missed any uncleared payments, I then realized - transactions which caught my attention. The - transactions I did not recognize pulled $200.00, $240.00, and $300.00 from my account on - -, 2016. I then notified American Express on - - regarding these transactions but first I told them I would like to double check all of my paperwork just to see if it was just me making mistakes. I then contacted AM- on - -, 2016 to notify them that these were unauthorized transactions and were clearly not my doing. First of all - of the transactions were sent to - seperate people with the same last names and the last transaction was done after the first - transactions. AM- clearly walked me through in changing my entire account information which I was grateful for. I was then promised to wait -48 hours and I should


or phone call regarding my case and I have called around 30 times already, spoke with countless managers supervisors and customer service agents and they all told me the same thing. " within 10 business days if we need more time we will grant you provisional credit until the case is solved which can take 45 calender days ''. Never happened.. As a consumer I know my rights, within -10 business days if a bank needs more time you are supposed to be granted provisional credit until the investigation is completed, this is also known as Regulation E. Until today it has been 21+ days already and I have not received any email, phone calls, messages regarding my dispute. As a single parent, when a person is promised to at least an email regarding lost funds, that person will check up on it. It 's a human instinct, and how I even got into this situation is just really unfortunate. So please if possible I understand it may take days for me to get my money back, but in reality all i am really just asking for is a email regarding my case, a " - we have received your notifications and we are currently working on your case '', A simple email or message like that is all I need at the least to be honest with you.