Bank of America Credit Card Complaint

Bank of America Credit card department,

North Carolina

Bank of America Complaint : -. SCRA for military- I submitted - sets of military orders and was told - different reasons as to why the would not use my orders. I have requested " written '' proof which should include a point of contact 's information as to how it was determined my orders are considered to be state orders and not federal. I have called numerous times, asking to speak to - - and - - her Supervisor. I have called - Ext -, which goes to a voicemail. When I dial -, it states it 's a debt collection department ( which my account is not in debt collections, it is current ). When I press the option for a representative, I have spoken to several people that states no - - works there. Then after calling several times, I finally got - person that acknowledged she knew - and transferred me over to her.I spoke to - and her supervisor, - - on -/-/2016. The supervisor stated my orders were not denied due to the 180 day criteria that I have been previously told, but because the type of orders I had did not qualify. I


a call back concerning my request that I made for the written documentation. This request was supposed to be relayed to a - - who is supposed to pass this message on to - - & - -. -. Failure to protect military member 's PII by consistently asking for full social security numbers, when accessing my account status which does not require a full social security number. -. Certain employees refuse to provide a location of where there call center is located, an identifier or their last name. However, I have been required to provide the following or I will not be able to obtain account status : -. Full name -. Full address -. Account number -. Full - -. Phone number - asked why ca n't I just give my last - of SSN or an alternate pin or password, and the reps in the military department stated that 's just their company policy. They do not provide any " legal '' standing for it. I asked where as a consumer is this available to me that Bank of america 's policy to discuss my military account in writing. - - stated they do not. Bank of America needs to provide to consumers if they are going to be required to provide a what circumstances a full social needs to be provided. So in the military division, I was told I need all this information. In other departments that I have called, such as the credit card division, they may ask for - to - pieces of the above listed information. Several supervisors have told me that employees are not required to give the location of where I 'm calling to, and they do n't have to give their last name. Bank of America is more invested in protecting the safety of their employees, versus their customers. I have a right to be concerned about the reps handling my personal information and should be provided with a location and a specific employee identifier as well. -. I asked for calls to be pulled around the time my card was closed for -. I advised a Bank of America phone representative relayed to me that they did not have a department or a program to help military members lower their interest or help with financial difficulty. When I spoke to - on -/-/2016, I asked if she had pulled calls from around that time frame as I had requested. She stated no, that she just looked at the notes and that she had not found anything in the notes concerning denial of military benefits. I asked why had she not pulled the phone calls. She stated because her supervisor had told her not to.