Bank of America Credit Card Complaint

Bank of America Credit card department,

Late fee Connecticut

I had traveled to - from -/-/- to -/-/-. On -/-/- I made online payment of - on account balance of - and requested a statement sent to me by email so I can check balance. My account was blocked disallowing me online access after the request, I could n't access online account or reach BoA by the either the toll free numbers from -. Late payment was due to my inability to go online to pay on the account. BoA blocked the account access because they thought it was online fraud since I was using foreign network - - to access my account. I had tried to resolve this issue since my return with BoA, unfortunately the representative I spoke with did n't want to hear the effort I had taken to pay on the account balance. I have since paid - original balance ; and have written to BoA to either waived or reduce the late and finance charges of -. I also


As of this writing no response from BoA on my petition. I have been a loyal customer since -/-/-, I have paid on my account on time, this situation was very unfortunate, and was out of my control. This had affected my credit score created derogatory and negative information on my outstanding credit with all - credit rating agencies. I would like your good office to assist me in resolving this issue with BoA to restore my credit score, because it was my very intent to pay on my account during my long absence that was the very reason why I requested for statement be sent by email since I know I will not be around the view my mailed statement. I have never informed any my credit card companies when I travel to foreign countries before. So I did n't know if I had to inform BoA of my trip to - for that matter.