Amex Credit Card Complaint

Amex Credit card department,

Closing/Cancelling account Texas

Was harassed into closing my American Express Card. Several weeks before - switched from American Express to -, Amex sent me a letter stating that I had two weeks to contact them or my account would be closed. Upon contacting them they requested a - form. I filled out and returned said form as they requested and they put a hold on my card. Two weeks later on - - they called again and said that the form I sent them was illegible and they needed me to fill out the info again and resend it. I asked what the point was in me doing that if it took two weeks to process with the change over to - was less than that. I once again got hit with the if you do n't comply we 'll cancel the card. At this point I was infuriated, I said if that 's what we need to do so be it. They then cancelled my card thus forfeiting my Rewards and smooth transition over to -. I feel without the harassment and badgering by their staff I would 've never cancelled the card but the constant threat of getting my card cancelled when I tried my best to initially comply was too much for me to endear.