Bank of America Credit Card Complaint

Bank of America Credit card department,

Credit determination Florida

I am current customer of Bank of America ( BOA ) for ten years. During a branch visit on Friday, - -, 2016 to have a debit card re-issued, a BOA Branch representative offered me BOA Cash Rewards credit card based upon the fact that I maintain over well over one thousand dollars daily balance with those merits I told I would receive a BOA Cash Rewards credit card. I signed some general documents and other products and spent about 1.5 hours of my time with the representative. The Branch manager came in on the end to congratulate me on accepting the offer. I was also encouraged to complete the survey that may be emailed within a few days. I let her know that the experience was great, unlike many of my experiences with BOA and that I would definitely give good marks on the survey ; which I did on - -. It is now - -, 2016 and I have not received any responses from my follow up emails. I called BOA corporate to file a complaint on - -, 2016 and was promised a 48 call-back ; it has now been 168 plus hours from my call with no call from corporate ( I gave them both of my cell phone numbers ). I have all of the credit card disclosures and signature page that I accepted the offer. I also have all my follow up emails with no response from the branch. Even after going in the branch to two weeks after to talk to her, she advised me this as happened before, but she promised the card will come. I feel manipulated and mislead by BOA, as they will essentially make up things to con consumers into receiving high survey marks by wasting my time. Bank of America owes the card to me as promised.