PayPal Holdings, Inc. Credit Card Complaint

PayPal Holdings, Inc. Credit card department,

Arbitration Wisconsin

I was given promotional 0 % rates with deferred interest if paid within 6 months on multiple purchases with PayPal Credit. An amount of $810.00 needed to be paid by - -, 2016 to avoid the deferred interest of $120.00. Unfortunately I became quite sick -/-/- and made the mistake of not making the payment due on - - to avoid the deferred interest. I made the payment of $810.00 - -, 2016 when I realized I had forgot to ma me the payment. I check the most recent statement and notice they had charged me the $120.00 in deferred interest. I called and spoke to a supervisor and they informed me that if I faxed a request to reverse the deferred interest to their corporate center, they would consider doing so. I faxed a request to reverse the deferred interest on - -, 2016 for which I received an email on - - 2016 acknowledging the receipt of said fax at -, and then another email that morning at - on - -, 2016 indicating " The fee waiver request that was submitted has been completed. '' this email did not include the decision and based on the sentence


the email was confusing and they informed me that my request was not approved. I explained how could I know what the status of the request was as I was not emailed, mailed or received a phone call. I have an impeccable history with PayPal credit, never missing a single payment and paying off every promotional rate purchases when they are do, so I feel they are exerting and undue burden upon me, especially since I immediately made the payment in full when I realized my error. I feel these are predatory lending techniques, not giving any consideration to an exception, considering the circumstances, and it 's amazing they would rather have $120.00 than keep my business.