Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Montana

In -, -, my husband and I paid off our mortgage to Freedom Mortgage. -/-/-, we began getting letters and phone calls from Freedom Mortgage ( here after called FM ) stating our payment was late and we would be charged a late fee. I called them and talked to - at FM. She stated our payment had been misapplied and she would apply our payment to the payoff of our mortgage. It did not happen. I talked to - on -/-/-, - on -/-/-, - on -/-/-, - - and - on -/-/-. All stated the payment we made would be applied to the final amount due on our mortgage. It never happened. In the meantime, we received another bill, doubling the amount due and it also included a fine for a late payment. -/-/- we began receiving eviction notices. On - -, -, my husband sent a certified check to FM. - said the reason our first check was cashed and put into a funds held account instead of being applied to the principal was because it was not a certified check. She said it was illegal for them to take a personal check for the last payment.


to FICO and said we had missed a payment. - from FM assured me it was - mistake, they had not reported that ( she said - had done that to her personally several times ). On -/-/- I was advised by - to contact their customer care department by email. I did so. They do not correspond by email. I received a letter in the mail stating we would hear from them in 30 days. We did not. I wrote them 3 times, the last time I received the same letter on -/-/- stating we would hear from them in 30 days. We have not. On -/-/- I talked to - from -. She did a conference call with FM. After a long wait, - came back on and stated yes, we had been reported. And yes, it was incorrect. - asked if she could remove the item, and - said no, she did not have the authority to say that. Thankfully, - contacted her supervisor and they did remove the complaint. I have included several names of people we talked to at FM. But there were many more - - -, -, -, -, just to name a few. We tried to resolve this issue many times with Freedom Mortgage. Each time getting a different answer, sometimes rude, sometimes hanging up on us, sometimes kind but ignorant answers.