PayPal Holdings, Inc. Money Transfers Complaint

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Other transaction issues Oklahoma

As I have done many times before- I placed an order with - - for a $10.00 embroidery design collection and attempted to complete the transaction thru PayPal - I received a message that the transaction was pending due to a random scan. I attempted to complete the purchase several times and got the pending notice. I finally checked my email and had - emails from PayPal describing the possible 72 hour delay in processing my order. On - -, I got an email stating that my order was complete. A few days later I checked the website I ordered from and the order had been rejected. I checked my bank account and saw that PayPal had taken - $10.00 debits from my bank Acct and credited only - after rejecting my order. When confronted, PayPal stated that my order had been rejected because of federal regulations and the word " - '' had been connected to my order and they were not allowed to deal with -. I countered immediately that I am in - and have no connections to - and had completed this very sort of transaction over twenty times since beginning my PayPal relationship. PayPal refused to replace the - dollars until I supply a copy of my drivers license and current utility bill to prove my identity. I am very uncomfortable giving my drivers license and utility bill to a company that even suggested that I am doing something illegal. They had no intention of completing the order and should not have debited my acct for the additional $20.00 in the beginning. They are holding my $20.00 hostage until I give up my id to them. This is wrong.