Amex Credit Card Complaint

Closing/Cancelling account

Amex Credit card department,

Closing/Cancelling account Texas

I opened a new card at AME-. The account was opened for less than a month and AME- requested to see my prior tax returns from the past two years. I specifically told AME- that I had not filed my taxes yet and I requested an extension on for them. They told me I need to file my taxes and I had 15 days to do so. I filed my taxes in order to keep my account open and filled out there requested information. After the 15 days, I called AME- and they told me I had not filed my taxes and closed my account after I did exactly what they told me to do. Also, AME- has lied to me of when payment was due. I offered for AME- to see my returns and they rejected my request. I have called multiple times to get this issue resolved and AME- has not done anything to help me as far as keeping my account open

Amex customer in Texas
Jun 21, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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