Other bank product/service Making/receiving payments, sending money
The Huntington National Bank Bank account or service department,
Other bank product/service Making/receiving payments, sending money Ohio
On or about - -, 2016 I received a letter stated that Huntington Bank had not received my mortgage payment on Account No. -. On or about - -, 2016 I visited the - - Branch and met with the Branch Manager - - I presented him copies cancelled checks on both mortgage accounts. He called the account center and after research stated they found record of payment received and could not understand why the late payment letter was generated. On of about - -, 2016 received a call from Huntington Representative - - He stated that they had not received my mortgage payment. I explain my meeting with - -. On or about - -, 2016 received a called from Huntington Representative - -, he stated they had not received payment but later changed his allegation and stated they received a payment of $2000.00 but my mortgage payment amount is $2300.00. I emailed a copy of my cancelled check showing Huntington cashed my check on - -, 2016 in the amount of $2300.00. My mortgage due date is - -, 2016. I have had this account for about 15 years. To the best of my knowledge I have never been late. It appears that Huntington Bank is attempting to jeopardize my excellent credit history so that I will not qualify for a line of credit on another account. Copy of cancelled check and mortgage invoice attached.
The Huntington National Bank customer in Ohio
Jun 20, 2016
* Source: CFPB Complaint Database
The Huntington National Bank response to complaint:
Closed with explanation
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