Allied Interstate LLC Student Loan Complaint

Allied Interstate LLC Student loan department,

Non-federal student loan Can't repay my loan Can't get flexible payment options Colorado

On -/-/16 I received a letter from the collection company stating that they would settle the student loan debt by setting up monthly payments of $250.00 per month for 550 months or until the debt is paid in full. Part of the agreement was that after the 3rd on time payment they would reduce the interest rate on the balance of $130000.00 from 8 % to .001 % for the remainder of the payment terms. I called the collection company on -/-/16 @ - to accept the terms and set up automatic payments from my checking account. The first payment was to come out on -/-/16 which it did. Then I had another payment come out on -/-/16. However I did not have a payment come out for -/-/16. When I called on -/-/16 to inquire as to why no payment came out, they stated that the account had been recalled by the creditor ( - ) on -/-/16 and then resent to the collector ( Allied Interstate ) on -/-/16. This process caused the original account number to be cancelled and a new account number to be issued. It also caused the automatic payments to be cancelled. I attempted to call the collection company on -/-/16, -/-/16, -/-/16, -/-/16, & -/-/16 to try to resolve this matter and have the collector reinstate the original payment agreement. On all of the above dates I asked for a member of management to assist with this issue. I talked to - - & - - whose titles are Vice President of Operations. Neither - of these people were willing to reinstate the original terms of our agreement or contract. I made the first two payments totaling $500.00 for nothing. The collection company also refused to correct the calculated interest per the agreement so that the rate would reduce to .001 % effective -/-/16. Since -/-/16, I have been incorrectly charged over $3000.00 in interest. This is nothing more than a malicious and deceitful collection company and practice and I ask for assistance in holding this collector accountable for their illegal actions.