Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Identity theft / Fraud / Embezzlement Ohio

On -/-/2015, I was a victim of a case of extortion, coercion, and credit card fraud by the merchant - - - - while I was traveling abroad in -, - for the total amount of $3900.00 which was made in - separate transactions of $1900.00 and $1900.00 with - separate credit cards on my Barclaycard Arrival Plus MasterCard and - - - -, respectively. After the incident, I called to report the transaction as fraudulent to both of the - credit card companies and banks involved : - - ( for - - - - ) and Barclays Bank ( for Barclaycard Arrival Plus MasterCard ). Additionally, I filed a police report in my local jurisdiction for the incident. To my exasperation, the credit card companies refused to acknowledge the transaction as fraudulent, instead insisting it was merely a billing " dispute. '' As such, they did not investigate the case as fraud. Although a billing dispute did ensue with the merchant through the bank, ultimately I lost the case due to the merchant producing an alleged piece of evidence ( a copy of the signed receipt ), thereby closing the case in the favor of the merchant. I


I am filing this official compliant with the CFPB today against Barclays Bank in particular. Not only because I maintain my claim as the victim in this case and of the falsified evidence used in the dispute, but also because I believe the banks wrongfully did not pursue my case as fraudulent, despite the fact that extortion/coercion is illegal and the transaction was a result of criminal activity. By demoting the incident to a mere dispute and refusing to classify it as a case of fraud, I believe I was treated unjustly and my rights as a consumer were not upheld. Therefore, I am requesting the credit card companies and banks involved to credit me the entire amount of the fraudulent transaction.