Barclays PLC Bank Account Or Service Complaint

Barclays PLC Bank account or service department,

Savings account Deposits and withdrawals Georgia

I opened a savings account with Barclays US on -/-/2016 and made an initial deposit of $1000.00. I authorized the money from the account to be transferred from my - - Account. After opening the account, I established and verified an external transfer with - - Checking. Since this date I have been accruing interest in the savings account but have not transferred additional money. On -/-/2016, I requested to transfer a portion of the funds to my - account. I was informed that my account was on " hold '' due to failure to verify the source of the deposit and no withdrawals could be made. I called customer service and spoke with a supervisor. She informed me that because I did not establish an external transfer relationship with the account where the funds were initially received, I could not have access to the funds at all. I also was informed that there was no other recourse since this bank operates completely online. She also refused to allow me to close this savings account and have the funds returned to the source without interest. I believe that I met the Terms & Conditions of the account service by establishing


and providing interest on the account for the past five months. Barclays has not contacted me by phone or mail to inform me of any concern with my account and will not release the funds unless I verify the initial account through test deposits, which will take several days to accomplished. I am extremely concerned that Barclays has withdrawn money that I authorized, has had custody of my funds for five months, but now refuses to release these funds to me. According to the Terms & Conditions, this Dream Savings account does not require a minimum initial deposit and only requires a minimum amount for $0.00 to be accured in interest each month. There is no reason why I should not have immediate access to my funds as an account holder and if there was a concern, the initial deposit should have been returned and the account closed after 5 business days.