I.C. System, Inc. Debt Collection Complaint

I.C. System, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine California

Closed our account with - -/-/-. They continued to automatically charge my credit card on file for an additional months bill in -/-/-. I called/online chat with them numerous times and was told the money would be credited back when a final bill was issued. I have yet to receive this final bill. I filed a dispute with my CC to protect myself. - tried to claim I owe them this money, after their agents have told me thru repeated conversations ( see attached ) that they would clear up issue and that I did not in fact owe any money ( since it was monies they had over charged me ). Despite continued correspondence with - several times a month since -/-/-, they continue to refer me to their 3rd party collection companies. First with - - -, which, after numerous emails to them including copies of - chats, I finally filed a claim with CFPB ( - ) that helped get resolution with - and I thought with -. -/-/-, I received a new letter from a different collection company, IC System. I contacted this company by phone and was told that I could not submit proof that


by - and there had just been time lag, since I have received nothing but the first letter from IC System. I just checked my credit score ( - -, - ) thru my credit card and have a debt collector issue. IC System and - are the only possibility. I have not been negligent, I have contacted -, -, and IC System at every step of the way as possible. I continue to be told by - that the issue has been resolved and no debt is due by -, only to find out later by written mail that they have escalated the claim to different Debt Collectors. At this point I feel - is harassing me and has cost me hours of my time and much distress in trying to clear up the issue. I do n't know what to do to get them to keep their promises and clear up the Account. I can not continue to waste time corresponding with them, when they tell me one thing and do the opposite. Can you help me to get ATT to keep their word and stop harassing me for debt ( $120.00 at this point ) that they already promised me was resolved? Thank you