Regions Financial Corporation Mortgage Complaint

Regions Financial Corporation Mortgage department,

Home equity loan or line of credit Application, originator, mortgage broker Florida

Early in - applied for a regions bank home equity loan. Loan office was very inefficient and delayed the process stating that bank underwriters where not very responsive. The officer quit employment and moved to Indiana I was then introduced to new Bank officer - -. She said individual left and best to start whole process over, allowing her credit for transaction. I inquired if anything different and she said no. Process was completed and I was told there was a penalty for early termination except for sale of property. I sold property - - and title company send pay off figures which should have been -. I was then informed that a penalty would be charged. I sent - - an email with information only to be told that the document required the penalty due to regions changing the contract during my application. If done before as i attempted their would have been no penalty. Attached e mails - stated that she was wrong in her statement to me of no penalty at any time do to sale of property. She forwarded to bosses only to be told Federal lending laws prohibited the waiver. This response even after - - told Bank she misspoke and misled me. If the request was processed properly by bank loan officer I would not have received this penalty