Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Balance transfer California

I opened a new account with Barclay Bank -/-/2016. And I was offered a 0 % balance transfer offer. So I called in on - - and did a balance transfer over the phone to one of my - - cards. After 10 days had passed and nothing happened I called Barclay Bank to check on the balance transfer status and they started to ask me strange questions ; Like who I was paying? What I was using the money for and so on ... I told them I was just paying one of my - - cards.


So they told to send them documents ( Utility bills, copy of social, copy of driver 's license, etc ... ) to prove my identity. I then send twice the documents they requested and Barclay Bank is do n't want to honor the balance transfer. Every time I called in they are rude and give me all kinds of ridiculous excuses. I already send the documents twice and they still do n't want to honor the 0 % balance transfer. It seems to me that they are trying to pull some type of bait and switch deal on me. If all they wanted was to confirm my identity why do n't they ask me questions about my credit report just like any other bank. Why being rude to me and make me send documents when we have credit reports? If they are not so sure who I 'm why give me a credit card in the first place? It make no sense to me ... I would like Barclay Bank to honor the 0 % offer or please stop wasting my time.