The Huntington National Bank Mortgage Complaint

The Huntington National Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maryland

Mortgage originated -/-/- with - - - - - was paid off through a refinance with the same bank -/-/-. The mortgage filed -/-/- book - page - was never released. - - was eventually acquired by Huntington Bank. Requests for the release have been made via e-mail on -/-/- and on -/-/-, the requests included the title search showing the old mortgage as well as the HUD-1 showing the payoff. When I spoke with Huntington 's customer service on - I was advised that all items submitted through -/-/- had been completed. I re-submitted to the e-mail address they verified on -/-/-. I spoke with them again today and keep being told there is no incoming phone line to their paid release department so the can not answer my question as to where is the release or what other information may I provide to assist. Really, no incoming phone lines to a department in a bank? Mortgage customer service tells me they can only go by the messages they receive from the paid release department advising them of the submission dates that have been cleared. I have a Home Equity line with another bank that is expiring and the lack of release is precluding us from going forward with a new line. The title company, - - that handled the remote closing ( in my dining room ) is no longer in business. Attached you will find copies of the HUD-1 and additional documents from the refinance that paid this loan, as well as a portion of the title search showing the unpaid lien.