Quicken Loans Money Transfers Complaint

Quicken Loans Money transfers department,

Domestic (US) money transfer Other transaction issues Colorado

Quicken Loans pulled $310.00 out of our checking account and put it into our escrow account without our consent. When I brought this to their attention on -/-/16 they admitted that it was their mistake and they would make it right, however all I get is the run around that they are looking into this and I was supposed to get this money returned within 72 hours into our checking account and I still do not have the money! I called again on -/-/16 and again was given the runaround that some other team will look into it on Monday -/-/16. I need this money! It took them but a nano second to take the money from my account, now why ca n't this be taken care of as fast? I am sitting with $2.00 in my checking account and really need this money! This amounts to theft in my eyes and fraud! That they can go into someones checking account and take money out without consent and then give the consumer the runaround to get their money back is just not right! I do n't care how nice they are on the phone! I want my money and I want it back now!