Citibank Prepaid Card Complaint

Citibank Prepaid card department,

General purpose card Overdraft, savings or rewards features Florida

I purchased - new tires from - -/-/- off of -. There was a promotion where we would get an $80.00 prepaid - debit card as a result. We moved from - to - -/-/- and had all of our mail forwarded. I called - about the status of the debit card as we never received it. They had no idea where it was and ordered a new one from -. We did n't get this new debit card until the -/-/-. We went to use the debit card -/-/- and realized that the funds had been removed as of - -, -. I called up - who tried to have the funds re-instituted but were not able to.


I ended up going through a few people and ended up with - - from - on - -. I alerted her to this website ; that the funds on these prepaid debit cards do not expire so quickly. - She said she would look into it but never called me back. I finally got through with her today and she alerted me that upper management reviewed the case and nothing could be done about an expired debit card which only expired because it was delayed in being delivered to us and had a ridiculously short expiration date ( 90-120 days from issuance ). I asked if she enjoyed someone reaching into her pocket and stealing $80.00. She only responded that this promotional card was NOT a debit card despite it saying DEBIT on the card and issued by -. This tactic is deliberately done by these companies to - consumers : put an extremely limited time to use the card and steal the money back with no recourse. I have never seen a promotional card which had to be used so suddenly or we would have to relinquish our funds.