ERC Debt Collection Complaint

Other (i.e. phone, health club, etc.) Disclosure verification of debt right to dispute notice not received

ERC Debt collection department,

Other (i.e. phone, health club, etc.) Disclosure verification of debt Right to dispute notice not received Georgia

Recently reviewed my credit report an observed a collection account for the amount of $200.00 from ERC in regards to a - account. Contacted ERC and they stated that I owed a balance of $200.00 for a past account. Informed ERC that I cancelled - service in - and ported my phone number to - - with my husband. My balance was paid in full and the last statement I from - was a - balance. Informed ERC that I am a current - customer and began service with - again in - -. My account is current a payment was submitted to - on -/-/- for the amount of $180.00. Also informed ERC that - never sent a notice for payment of $200.00. Disputed the validity of the account with ERC and requested documentation of charges. ERC has failed to provide any documentation regarding account as of -/-/-. I have contacted - and they have no knowledge of a past due account.

ERC customer in Georgia
May 19, 2016

* Source: CFPB Complaint Database

ERC response to complaint:
Closed with non-monetary relief

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Contact ERC

https://pay.ercbpo.com/app/default.aspx
(800) 861-9730 
[email protected]
8014 Bayberry Rd 
Jacksonville FL 32256

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