Barclays PLC Credit Card Complaint

Balance transfer

Barclays PLC Credit card department,

Balance transfer California

Several months ago, - ended its relationship with - - and transferred all accounts to Barclays. The transition was handled incredibly poorly. I always paid my balance in full and monitored activity online, but because all records of my transactions disappeared from the - web portal, I was unable to check my balance and did not agree with the balance that Barclays was showing and do not believe they applied the last payment that I made to - -. I have been on the phone with both companies several times in an effort to resolve this, but 3 months later have been unable to do so. In the meantime, I am not willing to pay Barclays the extra amount - over $1200.00 - that they believe that I owe and which I believe was paid and the account has accumulated late fees and interest penalties.

Barclays PLC customer in California
May 19, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with monetary relief

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