CIT Bank National Association Mortgage Complaint

Home equity loan or line of credit Loan modification,collection,foreclosure

CIT Bank National Association Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure California

Good Evening- in - I received an approved loan mod with my first lien holder and then in - I reached out to my 2nd lien for a modification ( HELOC ). I called 2nd lien and was advised to send in a written request and a copy of the 1st lien approval. I was never acknowledged after several phone attempts. Last month I reached out to the 2nd lien again proposing a settlement offer. I was informed for the first time that my loan had placed with a collection company. When I contacted them andprovided the requested documentation I was declined the settlement offer. When I asked about the other options I was again told for the first time that the loan was charged off. They did tell me that I could either pay the loan off in full ( balance is $ - ) or I could pay an initial amount of $14000.00 and then make monthly payments of $400.00 for 6 months and then status of loan would be reviewed again for a settlement payoff or the continuation of the $400.00. If they would have acknowledged my initial request for a loan mod review I would not be in the position, not to mention the status of this loan is destroying my credit. I am in a charge off status but I continue to get regular mortgage statements. For this reason I am requesting your help thanks

CIT Bank National Association customer in California
May 17, 2016

* Source: CFPB Complaint Database

CIT Bank National Association response to complaint:
Closed with explanation

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