Synchrony Financial Debt Collection Complaint

Synchrony Financial Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Texas

- - has refused to remove a debt off of my credit report after being paid in full. They refused to accept payment and had me pay an outside law firm then once the debt was paid with the law firm - now refuses to remove the debt. They maintain that the debt still has a balance after being paid with the law firm. - has taken the stance that until they get " paid '' by the law firm for the amount owed that they will not remove the debt from my report. I have provided them with a pay off letter from the law firm and even told them I would send bank statements showing the removal of the funds from my account. Even after they have received this information they will not take the debt off of my record and tell me to contact the law firm that was paid and tell the law firm to pay them the funds. When I contacted the law firm they said that I need to contact -. I have been pushed around between - and the law firm that represents -. I am unable to obtain credit due to this breakdown in - 's system.