TD Bank US Holding Company Mortgage Complaint

TD Bank US Holding Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Massachusetts

Please find attached a copy of a R.E.S.P.A. Qualified Written Request. Borrower has requested these items many times and was told by her local branch that TD Bank does not provide this information any more. This a violation of RESPA. Borrower has been sending in monthly checks in the total monthly payment amount or in excess of the monthly payment amount and has only watched her arrearages increase. In discussion with TD Bank 's Foreclosure representative, - -, he stated payments were being re-issued to the borrower but at the wrong address. The borrower was never aware of these TD Bank checks that were rejected for a suspense account and has always believed the payments were being applied to her mortgage, as confirmed by her local -, MA TD Bank Teller. On - -, 2016, we also submitted a full financial package to be reviewed for a modification. We believe she would not be in this position as extensively as she is, if TD Bank had notified her of their reissuing checks.