Bank of America Mortgage Complaint

Other mortgage Credit decision / Underwriting

Bank of America Mortgage department,

Other mortgage Credit decision / Underwriting North Carolina

- - -, my mother refinanced her house through Bank of America in -, -. She was - years old. They gave her a 30yr mortgage. After she refinanced, she said - if anything happens to me the house will be paid off. Three months later she passed away. I went to Bank of America with her death certificate and will and gave to - -. She assured me it would be forwarded to the Mortgage Dept, and if there was insurance it would be applied. I never heard from Bank of America. I faxed those documents 4 times and hand delivered them to - 3 times. The property was left to me and they acted like I did n't exist and because of privacy they could n't discuss it with me. I hired - - to represent me. Bank of America on 3 different court dates had no paperwork that my mother signed. On the 4th court date, they had no paperwork but my attorney said you have to go bankrupt to keep the house. I went bankrupt, paying - a month, but eventually the payments went up over - a month and I could n't afford it. Bank of America sold mortgage to - ( supposedly ). I was evicted, and Bank of America sold my house to a man for -. They never gave me a chance. My bankruptcy Case Number is -. It was filed -/-/-. This matter has given my -. I do n't think it 's right that they kept the bankruptcy payments, never acted like property was mine or would work with me even though deed was in my name. This was predatory lending. I spent a lot of money on lawyers and bankruptcy and expected at least bankruptcy payment back.

Bank of America customer in North Carolina
May 16, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

Consumer disputes how Bank of America handled their complaint

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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