Bank of America Mortgage Complaint

Bank of America Mortgage department,

Other mortgage Settlement process and costs Tennessee

My husband and I were approved for a loan modification from Bank of America in - 2015. We made the four scheduled payments on time and were to receive - copies of the agreement to sign 10 days after the fourth payment. We have made 6 payments and still have not received the paperwork to sign and our credit was ruined during this process. We receive a delinquency notice on - - saying we owe -. We have not missed any payments and we continue to get lied to by the relationship manager. All she will say is that we are working on it. They are causing us undue - and my husband is -. We just want answers as to why this process is taking so long and all we are told is that we made the payments too early which is not true. The payments are due on the - of the month and my husband pays it after the third week for the following month when he gets his - check. We have not been delinquent and we want this resolved so we can repair our credit that Bank of America has ruined for us.