Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Balance transfer California

I deposited a convenience check to my personal checking account in the amount of $4000.00 from my Salliemae Mastercard on -/-/16. The check was returned on -/-/16. I have not received a credit to my Salliemae Mastercard to date. The sequence of events is below. -/-/16 - Received Balance Transfer Checks with promotional APR that specifically stated that the transactions must post by - - to : Transfer balances from other card Finance home improvements or renovations Write a check to yourself -/-/16 Contacted - ( Sallie Mae/payable through Barclays Bank Delaware ) to verify credit limits and terms if I wrote a check to myself. -/-/16 Deposited check # - for $4000.00 into my personal checking account at - ( - - - ). There were no holds placed on the deposit.


-/-/16 Received legal copy of the returned check from -. -/-/16 Contacted - - - ID created -. Transferred to -. - at - ; Continued to maintain that the issue was with - -/-/16 Contacted - ; Told that the case was closed and that I would receive a copy of the check from Barclays within the next week. -/-/16 Received copy of the check from Barclays and took it to the - ( - - - ). Contacted - - at Barclays ; suggested that I fax or email the legal copy of the returned check from -. Successful transmission via fax at - at -. -/-/16 Contacted - - at Barclays ; potential review/reopen of case for adjustments to be applied on -/-/16 -/-/16 Went to the - - - for - - where Branch Manager, - - with my permission spoke with - - at Barclays. - reversed the returned check fee of $12.00 and asked to redeposit the check. We were told that was not an option but that the credit to my card would be expedited. The ref # - -/-/16 Payment made to Barclaycard of $200.00 including $4000.00 withdrawal, $160.00 cash advance fee, $94.00 in interest. -/-/16 Contacted - - at Barclays ; notated that the information had been sent to the appropriate department but that he would " expedite '' it. -/-/16 Received new Sallie Mae Mastercard statement without credit with a payment due -/-/2016. -/-/16 Contacted - - at Barclays : stated that a letter had been sent to my attention on -/-/16. Stated that she needed to contact settlement department. No resolution notated on my file.