Amex Prepaid Card Complaint

Amex Prepaid card department,

ID prepaid card Unauthorized transactions/trans. issues New York

I went ahead and placed two payments on this prepaid card from -. The first one was on - - 2015 for $450.00, and I have my receipt, and this was supposed to be credited to the American Express Serve card. The second deposit was on - - 2015 for $350.00 and at this particular time - - 2015, that 's when we noticed that there was nothing in the account and the account was closed without our consent, and we do n't know whom, because these people hide behind the phone. They told me that they could n't speak to me about this account because it was closed. I asked them if it was closed, where did the money go? They would n't tell me where they were located. I filed two inquiries and have gotten no information. I filed a complaint with the FDIC and they stated that they could n't help me and said that you guys have jurisdiction over this issue.I do have the receipts to validate and verify the matter. They refused to refund my funds