Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Credit determination California

-, CA-- -/-/- - Senior Specialist, Corporate Consumer Relations, Synchrony Bank -, SD - Subject : CFPB Case # - AEO, Inc Account Number Ending in - AEO, Inc Account Number Ending in - Dear -, As per your respond on - - -, you requested delete AEO, Inc hard inquiry from - - -. ( Your respond attached ) However already 60 days passed and still remains on my - credit bureaus report. ( credit report attached ) Please be good enough to delete that hard inquiry as soon as possible. And I am using card almost more than 6 months and if possible to reconsider upgrade my card to - Card. Thanks -