Westlake Services, LLC Consumer Loan Complaint

Westlake Services, LLC Consumer Loan department,

Vehicle loan Problems when you are unable to pay California

My car company charged off my car loan because at the end of my loan I still owed money due to a few deferments during the loan. I contacted them to see if i could continue to pay my monthly payments until it was paid if full and I was told NO, I had to pay the balance in full. I could not afford it so they charged it off. I had a - % payment history with my loan. I then talked to someone who said my car is out for repossession. My family gave me a loan and I made a - - payment of $1800.00 which paid my loan in full. I still had late fees and interest fees of $940.00 left. I called each week and had a new representative each time tell me someone would call me back. No one would ever help me after I paid the $1800.00. Finally I spoke to a guy that went over my option of a settlement for the remaining fees. I was told I would get a per-settlement offer via e-mail sent to me. It never came. I called and called and then finally I spoke to -


the suspension was released. A week later I got a call from - and she said they accepted my settlement of $650.00 and the other term was that they would delete the account from my credit. Today I received the per-settlement e-mail letter. It did not indicate the term of the account deletion from my credit so I responded to the e-mail asking someone to please contact me. After 4 hours and no call I called - myself and explained that this term was left out and can they please revise the letter and re-send it to me so I can pay this right away. - told me No, they ca n't change the letter, she said I need to pay and they will take care of that. I said I need this in writing. She then became mad and very rude to me saying she has went above and beyond to help me when in fact I was the one calling their company everyday with no responses. She said she has no access to e-mail when I asked her to send me a confirming e-mail of our terms since they ca n't change the letter, she said there is nothing she can do and to not call her again today ( that was my first time calling her today ). I am so upset, all I want to do is pay my settlement and have this removed from my credit so I can forget about them forever. They have zero customer service skills and do not care about their customers. I do not know what to do at this point. If I do not pay I will never receive my pink slip and they will continue to report missing payments to my credit like they did last month even though my car is paid in full and the remaining balance is just fees. I need help please.