Bank of America Credit Card Complaint

Bank of America Credit card department,

Late fee Illinois

On - -, 2016 I realized I had not made my -/-/- payment on my account. I called customer service and explained to them that my Mother had transitioned on - -, 2016 and I was so involved with making plans for her services on - -, 2016 and away from home so I had not paid my creditors. I was told that the late fees would be waived this time when they received the payment. I made my regular monthly payment on that day but noticed on - -, 2016 the late fees had not been removed. I called again and was told it would be reversed in 24-48 hours. On - -, 2016 I called because there was an $8.00 past due balance on my account. I was told on numerous occasions that it was a past due fee and not a late fee which had to be paid. I wrote a letter to headquarters and asked that they respond by - -, 2016. To date they have not contacted me. My problem is I do n't see any difference between a late fee and a past due fee. Also, my agreement does not mention anything about such a fee. I am wondering how many other people they are charging this fee and how much they are charging since there is no written policy in the agreement. Is this legal and can you assist me in getting this fee removed from my account? I have not paid the fee due to I do n't think it is legal.