PayPal Holdings, Inc. Prepaid Card Complaint

PayPal Holdings, Inc. Prepaid card department,

Gift or merchant card Unauthorized transactions/trans. issues Ohio

I fully used an eBay gift card of about $500.00 to make a number of purchases on eBay at the start of -. As the balance was completely used I discarded the original gift card with the gift card number and I did n't keep a record of the gift card number. The seller of - items did n't ship the item and then processed a refund back to PayPal for $17.00. PayPal then immediately debited the refund from my PayPal account and credited it to " eBay Gift Card Services ''. After three hours on the phone with several different PayPal and eBay agents neither of the businesses are able to help me understand how I can get the original gift card number back again to use the refund. In the guise of setting up - way calls between me, eBay and PayPal I was transferred from PayPal to eBay and vise versa 3 times with the initiating agents then dropping off the line so that I needed to verify my identity and start over again and again explaining the issue to both PayPal and to eBay.